Thank you for helping me out with your experience! How was the taste of shit in your mouth?

Hello! I am a newcomer to this game! I find out that at the beginning when you create your character and you want to play it demands a secondary password to protect you from account stealing, but the password cannot get entered. It always says ''an error has occurred at DB''. I don't know if it requires a password of a magical combination of numbers but whatever I do the same message pop up! Please figure out how to fix that problem since I m a newcomer here and willing to play this game. Thank you !