Jump to content
  • Sign Up

TECH SUPPORT

Technical Issues identified so far

Recommended Posts

 

Greetings, Warriors!

These are the technical issues identified so far.

If you are still facing the issue after following our instructions, please let us know via support page.

 

 

Q. The game is suddenly crashed when trying to start a game.

A. If you have trouble with starting the game, make sure to read the following instructions:

1) Before the game starts, please add our game to the whitelist of Trend Micro and other anti-software.

2) Install DirectX 9 for launching DK Online.

 

Q. Can’t log in because of restricted account error.

A. It is a kind of bug. We have confirmed that the message is popped up after the application terminated abnormally.

 After exiting the game completely, you can log in without this problem. We apologize for the inconvenience caused.

 

 

Thanks!

 

 

 

Share this post


Link to post
Share on other sites

hello guys i download the game close the firewall and still cant login .network error E900 any info how to fix it please ?

Share this post


Link to post
Share on other sites
6 minutes ago, Lanaxes said:

hello guys i download the game close the firewall and still cant login .network error E900 any info how to fix it please ?

Do you log in with your e-mail address or User ID?

A friend had the same issue, but he did not notice that he always attempted to log in with his e-mail address rather than User ID.

Share this post


Link to post
Share on other sites
On 2/26/2019 at 4:57 PM, DK Eos said:

 

Greetings, Warriors!

These are the technical issues identified so far.

If you are still facing the issue after following our instructions, please let us know via support page.

 

 

Q. The game is suddenly crashed when trying to start a game.

A. If you have trouble with starting the game, make sure to read the following instructions:

1) Before the game starts, please turn off Trend Micro, Avast and other anti-softwares.

2) Install DirectX 9 for launching DK Online.

 

Q. Can’t log in because of restricted account error.

A. It is a kind of bug. We have confirmed that the message is popped up after the application terminated abnormally.

 After exiting the game completely, you can log in without this problem. We apologize for the inconvenience caused.

 

 

Thanks!

 

On 2/26/2019 at 4:57 PM, DK Eos said:

account is currently restricted. Please inquire to Customer Service. is that a bug?

 

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×